Shipping Policy

General Shipping Information:
• Orders are typically processed and shipped within 1-2 business day. Manufacturer drop shipped orders may require additional time for processing. All merchandise listed is usually in stock in our warehouses.
• We ship globally.
• Shipping tracking numbers are e-mailed automatically.
• Actual transit times may vary.
• Transit times shown are in business days.

Arrange to have your shipment sent to a commercial address with a fork lift and a loading dock to avoid the following additional carrier imposed charges: $150.00 lift gate fee; $90.00 residential delivery fee; and as much as $40.00 in delivery notification calls and re-deliveries if no one is available to accept delivery OR if they have to come back because the "commercial" address was actually a residential, non commercial, or limited Access address.
Residential or Non Commercial
Residential delivery service has a $90.00 residential delivery fee and may require an additional day of transit. The term "Residential" refers to various places including:
• Private residences
• Apartment complexes
• Dormitories
• Businesses located at a private residence, farm, or ranch
• Places where driver does not have access to street parking.

Limited Access
Limited Access (LTD Access) refers to a location that is difficult for the truck driver to get to. Due to the inconvenience of getting freight in and out of these types of locations, which slows down the driver on their overall route you will be charged a Limited Access freight fee from $50-$80. The term "Limited Access" refers to various places including:
• Camps
• Carnivals and fairs
• Churches, synagogues, mosques and temples
• Construction sites
• Individual/mini storage units
• Police stations, fire stations, military base and military installations
• Mine sites
• Prisons
• Schools, colleges and universities
• Commercial establishments not open to the walk-in public
• Where an employee is not available to assist with loading or unloading.

Limited Access status does not apply for shipments from or to schools, colleges, or university bookstores with normal receiving hours and where an employee is readily available to assist with loading or unloading.
Residential Address Requirements
• Someone capable of unloading the shipment must be present to unload and inspect the delivery.
• Commercial address is defined by a presence of a loading dock.
• If an order is shipped to a residential address a $90.00 fee must be added to the order
• If a lift gate is required to unload shipment a $ 150.00 fee must be added to the order
• Re-deliveries will be billed at $40.00 per incident
• Any additional charges due to shipment refusal will be the customer’ responsibility.

Commercial Address Requirement
Merchandise that exceeds UPS’ weight and/or dimension limits or could be damaged in transit will be shipped as follows:
• Via Motor Freight (Commercial Truck Line)
• No residential deliveries are available; Shipped only to a business commercial address.
• Commercial deliveries are defined by the presence of a loading dock that does not require a truck tail gate.
• Someone capable of unloading a freight shipment must be present to unload and accept the delivery

Customer must provide the following information in the Ship-to fields:
• First and last name of contact person
• Business Name, Street Address, City, State and Zip Code
• Business telephone number
• Business hours
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